Your information.
Your choices.

The enquiry form collects your name, email address, project postcode, selected product or material, whether you are a homeowner or trade professional, and your message. Your telephone number and up to three photographs or PDF drawings are optional.

We also save an enquiry reference, the time received and the status of the enquiry. You do not need an account to enquire. The required fields let us understand and reply to your request; if you prefer, contact us by telephone or email.

Only upload files you have permission to share. Please leave out passwords, payment details and sensitive information unrelated to the project.

We use enquiry information to answer questions, discuss a specification, prepare a quotation and follow up on the project you have asked us about.

• Your own proposed purchase: taking steps at your request before entering into a contract, and carrying out the contract if you order.
• General questions and business contacts: our legitimate interest in responding to enquiries and managing business relationships.
• Enquiry screening: our legitimate interest in keeping unsolicited sales pitches separate from customer enquiries. Suspected promotional submissions are held privately for staff review, with a way to release genuine enquiries.
• Website security: our legitimate interest in protecting the website and preventing abusive submissions.

Submitting this form does not sign you up for marketing. The website does not make automated decisions about your eligibility or price, or build individual browsing profiles.

aWindow Ltd is responsible for the information collected by this website. Enquiries are held in an owner-restricted inbox. Uploaded files are held in private storage and require authorised access; an attachment link is not a public sharing link.

The website is hosted through OpenAI Sites, using Cloudflare database and file-storage services. These providers process information to deliver and protect the service. The private inbox uses OpenAI’s ChatGPT sign-in. Provider information is available in the OpenAI privacy policy and Cloudflare privacy policy.

The website does not automatically forward your enquiry to suppliers. If you contact us by email or telephone, that correspondence is handled separately from the website inbox. Contact us for information about the hosting arrangements and any international transfers relevant to your information.

Your on-screen confirmation means the enquiry has been saved. When staff email notifications are enabled, Resend processes a copy of the enquiry and uploaded files to deliver them to aWindow’s email inbox. See the Resend privacy policy. This sends the files as email attachments as well as retaining the private website copy. Automatic confirmation emails to customers are not enabled.

We keep an enquiry while it is needed to discuss your project and follow up on your request. When an enquiry closes without becoming an order, it is flagged for a retention review 12 months after closing.

This is a review point, not an automatic deletion date. We check whether there is a continuing need to keep the record and remove it when it is no longer needed. You can request deletion earlier. Deleting an enquiry from the website removes its saved details and uploaded attachments from the active inbox and file store.

Enquiries that become orders are considered separately, according to the ongoing contract, installation, aftercare, accounting and any dispute or legal requirements. They are not placed in the closed non-order review list. Any necessary longer retention should relate to those purposes.

Website deletion does not itself remove separate email correspondence, downloaded copies or provider backups. A privacy request should cover those records too; we will explain any information that needs to be retained and why.

You can ask for access to your personal information, correction of inaccurate details, deletion or restriction of its use. Where applicable, you can also request a portable copy. These rights depend on the circumstances and the reason we hold the information; deletion is not always possible while a record is still required.

Your right to object: you can object to processing based on our legitimate interests. Email info@awindow.co.uk and explain the request. You can also turn off optional website usage counts below.

We may need proportionate information to confirm your identity before sharing or changing private records. Including your enquiry reference helps us locate them; please do not send identity documents unless we ask for them.

We use first-party daily totals to understand which products are viewed, when enquiry forms are started and whether visitors choose email or telephone links. This helps us improve the website. Optional counts do not identify individual visitors or follow a person between pages. We do not use advertising trackers or session recordings.

The count store contains only a date, event category, product or group code and total. It contains no names, contact details, messages, uploads, full page URLs or persistent visitor identifiers. Counters use a rolling 90-day window; older rows are removed in batches when new counts arrive, so cleanup can take longer during quiet periods.

Successful-enquiry totals are calculated from saved enquiries. Turning off optional counts does not stop an enquiry being received or managed. We honour Global Privacy Control and Do Not Track signals. The choice below is stored on this browser only; it is not a visitor identifier.

When the additional Cloudflare Turnstile security check is enabled, Cloudflare processes verification information to help prevent automated form abuse. It runs when you interact with the enquiry form. Suspected sales pitches are screened using rules on this website; enquiry text is not sent to an AI classification service.

The website does not set marketing or analytics cookies. Private sign-in uses hosting-platform authentication. To limit abuse, the server uses a keyed network hash that changes hourly; it does not save the raw IP address in the enquiry or usage-count records. Expired rate-limit keys are cleaned up in batches as requests arrive. Hosting providers also process network requests to deliver and protect the website.

Email info@awindow.co.uk or write to aWindow Ltd at the address below for a privacy request or complaint. Include your enquiry reference if you have it and tell us what you would like us to look into.

You can also raise a concern with the UK Information Commissioner’s Office. See how to make a data protection complaint.

This notice covers the current website and enquiry inbox. We will update it when the way we handle information changes.